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Refund Policy

Refund Policy

All Scheduled Services

Customers may cancel inspections up to 24 hours of the scheduled inspection time for a full refund. Cancelations made within 24 hours of the scheduled inspection HBIG will only refund 50% of the paid fee. At HBIG we fully understand the Real Estate process can be difficult and things can happen but our inspectors are paid 100% commission and if they don’t have an inspection they are not paid. When you cancel within 24 hours of a scheduled appointment it is virtually impossible to fill that time slot again and our inspector is out hundreds of dollars. We will try to be as accommodating as possible and we hope that you understand. If you have any questions, please contact us at [email protected]